Reservations and cancellation policies

Reservations department office hours are daily from 07:00 to 20:00
Phone: +506 7173-7302 Leonardo Centeno/Manager
Web page:
Last minute reservations (after 20:00) +506 8417-9015 Randall Ortega/ Owner

Payment policy.
Individual reservations: Pay upon arrival to the tour or via hotel reservations department.
Group reservation: Full payment with at least 7 days notice.
Children under 4 years old free of charge. 6 years and older $25 (until 11), 12 years and up (adult rate)
All major credit cards are accepted

Cancellation policies for agencies, tour operators, and or similar: All cancellations must be done a with a minimum of 24 hours before 18:00 on the prior day to the tour.

Cash refunds will be handle within a week.

Wear comfortable clothes, tennis shoes or sandals.
Mosquito repellent only if necessary.
Manipulating species of flora and fauna its forbidden.
Feeding crocodiles its illegal.
Children must be accompanied with an adult and supervise them at all times.

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