Accounts, cancellations & refunds General Info
MBJ Accounts
Razon Social:
Mangrove Birding Journeys Srl.
Cédula Jurídica:
3-102-735845
Nombre Comercial:
Mangrove Birding Journeys
Factura Digital:
contabilidad@naturegroupcr.com
Banco de San Jose:
$943146266
$CR 7301 0200 0094 3146 2662
Paypal
info@naturegroupcr.com
Cancellation and Refund Policies
Reservation Changes
Once the reservation is made, date and time changes may be done without any fees, depending on the tides and weather conditions.
Cancelations
If you wish to make a change to your booking, please contact us. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.
If we cannot make the change you have requested or the consequences of making the change are unacceptable to you, you may want to cancel your booking. Your reservation confirmation email will stipulate the terms of your booking and the cancellation policy applicable to your reservation.
Rescheduling will be subject to availability.
Cancellation of activity with 48 hours in advance 100% refund.
Cancellation less than 48 hr 50% refund.
For the no show, 100% of the rate will be charged.
If a refund is issued, the customer will incur a 2.5% fee, as applied by the bank for the credit card payment cancelation.